Help & FAQs
We'll make it right...
- Frequently Asked Questions -
Retail & Production
The blue-collar fisherman is being priced out of his hobby and can’t afford quality gear.
Other industries have been turned upside down by companies that decided to wholesale direct to the customer. The result is a great deal for the average consumer and bad news for the monopolies in those industries.
That’s what we’re doing here. By cutting out all of the markup that goes in to an expensive fishing rod and selling it direct to you, the result is the same quality at half the price.
Yes and no.
The Ambush, Hollow Point, and catfish series are imported lines. After 20 years of manufacturing for other name brands of fishing rods, we have the ability to work with some of the best factories in the world. We know how to build quality and demand nothing less from our suppliers. That’s how we get a great rod at a great price.
That being said, we are not solely importers, nor small garage builders. We currently produce approximately 800 rods a month for 23 other fishing companies.
Our Suppressor line of rods, the Limited Edition rods, and the Aerius series are assembled in our facility in Magnolia, Texas.
Our goal in 2021 is to move towards producng all of our rods here at home.
Just like 95% of the industry, most of the blanks come from overseas. We use the exact same factories that many of the companies who produce $300 rods use. Our blanks come direct instead of through middlemen and thus save you lots of money.
The Suppressor and Aerius line of rods use an American blank (except the ultra-light models) and still cost less than the big money brands.
American made components such as reel seats and guides are almost non-existent. We select only the best quality and only with an eye towards what will stand up to the rigors of your fishing style …no matter how rough.
Orders & Shipping
All of our rods are shipped in PVC tubes. After years of experience, we know that anything less can damage the rods in transit.
We typically put 4 fishing rods in a single tube. The shipping cost will be based on standard USPS zone rates for a package measuring 88″ x 3″ x 3″ and weighing approximately 4 lbs.
If you convince someone else to purchase with you, y’all can split the cost of shipping.
We are not Amazon.
Your order will trigger an email to our account and then will be processed the next working day. The packages will be picked up for delivery in 1-2 days.
Standard USPS delivery time will apply.
You will be sent a tracking number automatically when your shipping label is printed but you may not see tracking info until it is first scanned by the post office.
You can order online and then select “local pickup” on the shipping options in your cart. We will set the order aside, ready for you to come by.
This option is limited to certain USPS shipping zones. If you do not see the option, please contact us to explain why you will be able to complete the pickup.
Please pay close attention to the working hours:
Mon, Tues, Thurs: 9 AM – 5 PM
Wed, Fri: 10 AM – 2 PM
Warranty & Returns
Our preference is that you have a receipt for your purchase, but that won’t stop us.
For All Rods: If you have any issues with our fishing rods due to normal fishing activities, or due to manufacturing issues with the components used, we will either repair or replace up to one year from the date of purchase. We offer a lifetime warranty on the guides of all of our fishing rods and we’ll repair any guide-related issue. If the rod breaks from “other-than-fishing” activity, or if it is outside of one year, we will discuss solutions on a case by case basis.
For Ambush or Hollow Point series ONLY: If you have any issues with an Ambush or Hollow Point product in the first 180 days, we offer a “no questions asked” guarantee. We will exchange a new rod for any defect or breakage during that period. After the 180 day period has expired, the rods will fall under the terms mentioned in the previous paragraph.
Please contact us at (281) 410-8803 or email us at firstname.lastname@example.org and we’ll get the ball rolling to either replace or repair your item.
If you can bring your product to our store, please do, and we’ll refund you on the spot.
If you can’t bring it to us, please call us at (281) 410-8803 or email us at email@example.com and we’ll coordinate returning your item to us. Once we receive it, we’ll issue a full refund.
We do ask that you be for your patience in these matters, as we are dedicated to righting any wrongs.
331 Corporate Woods Dr
Magnolia, TX 77354
Old 18 Outfitters, LLC (“us”, “we”, or “our”) operates https://old18.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number (“Personal Information”).
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Do Not Track
We support the Do Not Track browser setting. Do Not Track (or DNT) is a preference you can set in your browser to let the websites you visit know that you do not want them collecting certain information about you.
For more details about Do Not Track, including how to enable or disable this preference, visit this Do Not Track webpage.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To Other Sites
Old 18 Outfitters, LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.
We collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, link to social profile avatar. This data is used to create your user profile at our website. You can revoke this consent at any time by sending us an email.
Facebook Comments Moderation
We collect the data related to the Facebook Comment you post, only from your consent that you grant before posting Facebook Comment at our website. This data includes your Facebook account name, unique Facebook account identifier, unique identifier associated to the posted Facebook comment, unique open graph object identifier of the webpage at which you posted the comment, unique identifier associated to the parent comment if you reply to an existing comment. This data is used to show recent Facebook Comments made all over our website and/or to show the old comments made at non-SSL webpages before we moved our website to SSL. You can revoke this consent at any time by sending us an email.
Facebook Comments Notifier
We send the Facebook Comment you post, to page/post author and/or website administrator via automated email, only from your consent that you grant before posting Facebook Comment at our website. This data includes just the Facebook comment posted by you.
Social Analytics for Sharing
Twitter Tweet official button
GooglePlus, GooglePlus Share official buttons
Linkedin Share official button
Pinterest Save official button
Buffer official button
Xing Share official button
Reddit Badge official button
StumbleUpon Badge official button