Old 18 Outfitters is a Veteran-owned company and we are honor-bound to make things right. If you purchased a product from Old 18 Outfitters or received one of our products as a gift …Thank You! We appreciate your business.
Old 18 offers two warranty options for each rod series: Manufacturer’s Defect warranty Non-fishing Accident Replacement warranty The length of each warranty varies by rod series, as follows:
Non-fishing Accident Replacement
Manufacturer’s Defect Warranty We cover damage that occurs during normal fishing activities, or conditions, for craftsmanship or material defects. However, we will only warranty a purchase one time; Multiple attempts to claim from a single purchase will be denied. Rods that qualify under this warranty will be replaced free of charge. NOTE: We warranty the product, not the shipping.
Non-fishing Accident Replacement Warranty Accidents happen, and we do not like our customers to be disappointed. We realize that not everyone is ready to invest in another full-price rod, so Old 18 offers a replacement program. This warranty is for rod damages not covered under the manufacturer’s defect warranty due to non-fishing activities or rods evaluated as special circumstances. We only require a one-time payment for a replacement (plus return shipping costs). Here is the cost of replacement for each rod series:
If we no longer sell the model you are replacing, we will offer you the most comparable current model.
For those who make an Accident Replacement claim on any older series rod, Old 18 will give you a credit to be used towards any rod purchased at retail price. The credit cannot be combined with any sales or coupons. The credit amount will be based on your original purchase price:
Your Purchase Price
Less than $60
Your Original Purchase Price
More than $100
All warranty claims must meet the following requirements:
The claimant must be the original owner.
Proof of purchase is required.
The original purchase has not already had a warranty claim.
The customer is required to pay for return shipping costs to our facility.
We do not cover broken rod guides when shipping is involved. A local shop can repair guides for less than the cost of return shipping.
Upon receiving the rod, we will perform an internal inspection to verify the claim.
We strive to contact the claimant within ten business days after receipt of your rod.
To initiate the claim, please complete the form below.
Please ship the damaged rod to the following address:
Old 18 Outfitters Attn: Rod Warranty Dept 331 Corporate Woods Dr, Ste D2 Magnolia, TX 77354
Old 18 is a great company. Unfortunately, my rod was delivered broken. I emaild the company they sent me out a new rod. No questions asked. I have only used the rod once very light feels really good in the hand. Very happy to support a US company keep up the good work.
This is my first rod from Old 18. I don't think it will be the last. This is also my first BFS rod, and it fits the bill quite nicely. I have a Diawa Alphas Air on the road and that light reel balances great on this rod. Rod is really light weight and is finished nicely. I have thrown a 3/32 hair jig on the rod and it handles the light weight with no problem. So far I have caught a catfish, drum, and a couple of smallmouth on the rod while throwing the hair jig. Rod handled the fish with no problem and light action makes the fight fun. For BFS fishing with this rod though, I would say, learn to tie a FG knot. The guides are small, but not micro. With 8lb braid and an 8lb leader connected with an Alberto knot the knot sometimes will catch just enough on a guide to cause a backlash on the BFS reel. This is a very nice rod though, and I look forward to using it for a long time.