Old 18 Outfitters is a Veteran-owned company and we are honor-bound to make things right.
If you purchased a product from Old 18 Outfitters or received one of our products as a gift …Thank You! We appreciate your business.
Old 18 offers two warranty options for each rod series:
The length of each warranty varies by rod series, as follows:
Rod Series Manufacturer’s Defect Non-fishing Accident Replacement
Ambush 1 year 1 year
Tracer 1 year 1 year
Hollow Point 1 year 1 year
Aerius 2 years 2 years
Suppressor 2 years 2 years
Manufacturer’s Defect Warranty
We cover damage that occurs during normal fishing activities, or conditions, for craftsmanship or material defects. However, we will only warranty a purchase one time; Multiple attempts to claim from a single purchase will be denied. Rods that qualify under this warranty will be replaced free of charge. NOTE: We warranty the product, not the shipping.
Non-fishing Accident Replacement Warranty
Accidents happen, and we do not like our customers to be disappointed. We realize that not everyone is ready to invest in another full-price rod, so Old 18 offers a replacement program. This warranty is for rod damages not covered under the manufacturer’s defect warranty due to non-fishing activities or rods evaluated as special circumstances. We only require a one-time payment for a replacement (plus return shipping costs). Here is the cost of replacement for each rod series:
Rod Series One-time Cost Return Shipping
Tracer $65 Your Cost
New Ambush $80 Your Cost
Hollow Point $90 Your Cost
Aerius $140 Your Cost
Suppressor $150 Your Cost
Your Purchase Price Your Credit
$60 or more $60
Less than $60 Your Original Purchase Price
All warranty claims must meet the following requirements:
We strive to contact the claimant within ten business days after receipt of your rod.
To initiate the claim, please complete the form at https://old18.com/warranty-form/. Please ship the damaged rod to the following address:
Old 18 Outfitters
Attn: Rod Warranty Dept
331 Corporate Woods Dr, Ste D2
Magnolia, TX 77354
Old 18 has moved to a new shipping facility and no longer maintains a storefront.
Mon, Tu, Th 9:00 AM – 5:00 PM
Apr 12th & Apr 13th
9:00 AM – 5:00 PM
Wed, Fri 10:00 AM – 2:00 PM
CLOSED Apr 14th-18th
during Houston Fishing Show