Old 18 Outfitters is a Veteran-owned company and wants to make things right.
If you purchased a product from Old 18 Outfitters or received one of our products as a gift …Thank You! We appreciate your business.
Our preference is that you have a receipt for your purchase, but that won’t stop us.
If you have any issues with one of our products in the first 180 days, please contact us at (281) 410-8803 or email us at firstname.lastname@example.org and we’ll get the ball rolling to either replace or repair your item.
If you can bring your product to our store, please do, and we’ll refund you on the spot.
If you can’t bring it to us, please call us at (281) 410-8803 or email us at email@example.com and we’ll coordinate returning your item to us at no charge to you. Once we receive it, we’ll issue a full refund.
We do ask that you be somewhat patient. Our payment system can be a little slow sometimes with getting you a credit on your card. If you haven’t received your refund within four weeks after we have received the item, please contact us.
We are a manufacturing facility and hours vary daily. The below times are generally open. Please call.
Mon, Tu, Th 9:00 AM – 5:00 PM
Wed, Fri 10:00 AM – 2:00 PM