Old 18 Outfitters is a Veteran-owned company and we are honor-bound to make things right.
If you purchased a product from Old 18 Outfitters or received one of our products as a gift …Thank You! We appreciate your business.
Our preference is that you have a receipt for your purchase, but that won’t stop us.
For All Rods: If you have any issues with our fishing rods due to normal fishing activities, or due to manufacturing issues with the components used, we will either repair or replace up to one year from the date of purchase. We offer a lifetime warranty on the guides of all of our fishing rodsand we’ll repair any guide-related issue. If the rod breaks from “other-than-fishing” activity, or if it is outside of one year, we will discuss solutions on a case by case basis.
For Ambush or Hollow Point series ONLY: If you have any issues with an Ambush or Hollow Point product in the first 180 days, we offer a “no questions asked” guarantee. We will exchange a new rod for any defect or breakage during that period. After the 180 day period has expired, the rods will fall under the terms mentioned in the previous paragraph.
Please contact us at (281) 410-8803 or email us at email@example.com and we’ll get the ball rolling to either replace or repair your item.
If you can bring your product to our store, please do, and we’ll refund you on the spot.
If you can’t bring it to us, please call us at (281) 410-8803 or email us at firstname.lastname@example.org and we’ll coordinate returning your item to us. Once we receive it, we’ll issue a full refund.
We do ask that you be for your patience in these matters, as we are dedicated to righting any wrongs.
We are a manufacturing facility and hours vary daily. The below times are generally open. Please call.
Mon, Tu, Th 9:00 AM – 5:00 PM
Wed, Fri 10:00 AM – 2:00 PM